One of Wales’ fire brigades has been described as an “operational boys’ club” where people are more likely to get promoted if they go cycling or do triathlon with senior leaders.
Mid and West Wales Fire and Rescue Service (MAWWFRS) is one of two in Wales to be criticised in independent reports released on Wednesday.
The reports said bullying and harassment were widespread in both MAWWFRS and in the North Wales Fire and Rescue Service (NWFRS).
The investigations said that the culture in the North Wales service has started to improve, and that staff in both brigades were proud to work as firefighters.
When the review was announced, Hannah Blythyn, who was then deputy minister for social welfare, said the public needed to be “reassured”.
She said she had been sent correspondence from current and former employees of both organisations, including allegations of bullying, sexual harassment and favouritism in promotion.
“Staff need to be assured they have a safe and effective means to share their experiences – good and bad – within their organisation,” she said.
In the report, a staff survey at MAWWFRW found nearly half had personal experience of bullying and harassment, with one in five experiencing discrimination.
The report found “disciplinary procedures were perceived as unprofessional, not impartial, not confidential, unfair and ineffective”.
Roger Thomas, chief fire officer for MAWWFRS, apologised “unreservedly” to those subjected to bullying, harassment or any form of discrimination.
“This is wholly unacceptable and does not align with the values and behaviours that we espouse or endorse as a service,” he said.
He added that he accepts the report recommendations aimed at improving the culture within the service.
“This review now provides us with clear recommendations to guide future improvements in our culture and diversity,” he added.
Dawn Docx, chief fire officer for North Wales, said the review “marks a watershed moment for the service”.
“I want to say sorry to those who have not had a good experience – everybody deserves to feel heard, safe and valued in their workplace,” she said.
Ms Docx added that the service would act on the recommendations, including setting up a confidential hotline and bringing in a leadership development specialist.
She added that she “accepts the findings in the report” and is determined to “strengthen our workplace culture and provide the best service to our communities”.
